00418nam a22001457a 4500003000800000008004100008020001800049041001300067082001700080100001600097245007700113260004800190300001000238650002400248SLTCLib251120b        ce ||||| |||| 00| 0 eng d  a9780470563557  aEnglish   a658.812bTHO  aThomas, Ann  aPay AttentionbHow to Listen, Respond, and Profit fron Customer Feedback  aNew JerseybJohn Wiley and Sons, Inc.c2010  a205p. 0a General management