00482nam a22001697a 4500 1642 1642 SLTCLib 251120b ce ||||| |||| 00| 0 eng d 9780470563557 English 658.812 THO Thomas, Ann 3044 Pay Attention How to Listen, Respond, and Profit fron Customer Feedback New Jersey John Wiley and Sons, Inc. 2010 205p. 2635 General management ddc MLN 3725 Ishara wickramage 3725 Ishara wickramage 0 0 ddc 0 0 LEC SLTC SLTC MSA 2025-11-20 Donation 0 658.812 THO 002848 2025-11-20 00:00:00 2025-11-20 MLN