00558nam a22001937a 4500 624 624 SLTCLib 180620b ce ||||| |||| 00| 0 eng d 9781259025679 English 658.812 LUC Lucas, Robert W. 867 Customer service building successful skills for the twenty-first century 3rd ed New Delhi Tata McGraw Hill Education 2012 xvi;416 p. 25cm 2365 Customer services ddc MLN 3725 Ishara wickramage 0 0 ddc 0 0 LEC SLTC SLTC LES 2018-06-20 0 658.812 LUC 000271 2018-06-20 00:00:00 2018-06-20 MLN